Shipping & Delivery Policy

Local Customer

1. We provide free delivery within Malaysia*¹
2. Tracking service on delivery are made default and always included.

*For certain products, free delivery is not applicable to East Malaysia¹.

Overseas Customer

1. We provide worldwide shipping to all countries*¹
2. Shipping options are available at checkout.
3. Import duties, taxes and miscellaneous charges are not included in the item price and/or shipping fees. These charges are the buyer’s responsibility.

*Free delivery is applicable to Singapore ONLY for selected instock products¹.

Shipping Fees/Rates

1. Shipping fees may differ depending on destination and weight*¹ of the items. All weights will be rounded up to the next full kilograms (KG).
2. All overseas shipping fees/rates will be quote at checkout*².

*It was determined by actual or volumetric weight (VW), whichever is higher¹.
*Shipping fees/rates are available for instock items only².

Packaging and Dispatch

1. Once your order payment is confirmed, your order will be packed securely within three (3) working days.
2. A confirmation email will be sent to you once it is packed, sanitized and ready to hand over to our courier partners.
3. Prior to dispatch, we ensure your parcel is well packed and wrapped securely to minimise the risk of damaging its contents. Subsequently, we sanitized your parcel before it was handed over to our courier partners.
4. All shipping and delivery services are with tracking details by default. We offer personalised tracking updates to all our customers (local and overseas), giving you the peace of mind when you shop with us. However, tracking information will still be provided to you and you can track your order’s delivery status at your convenience.
5. Possible delays in delivery may occur during Public Holidays and some unforeseen circumstances.
6. Remote location deliveries are subject to local transportation availability and may require extra days to complete the delivery process.

Pre-Order Policy

Pre-order an item to secure your piece of collection that has not yet been released in the market and has not yet come into stock in our warehouse. It is particularly important for certain products that have a limited quantity released by the manufacturer/supplier and may sell out during its pre-order period. 

Deposits

1. To secure your piece of collection, a deposit amount will be collected during the pre-order period.
2. Buyer has an option to either pay in full or a deposit to secure an item during the pre-order period and opt to pay the remaining balance after the arrival of the pre-order item.
3. Deposit payment collected is STRICTLY non-refundable and non-transferable. 
4. In the event, if a pre-order item is sold out and or unable to be fulfilled by us, we will then refund your deposit in full. For more details, please refer to our refund policy here.

Cancellation Fee

1. Any cancellation regardless if the order cancellation was initiated by customer or by ToysRemz Collectibles*¹, will incur a fee.  
2. A non-refundable deposit (NRD) will be used as the cancellation fee.
3. When a customer makes full payment during the pre-purchase period, 30% of the total amount collected will be treated as non-refundable deposit.
4. STRICTLY no refunds for change of mind cancellation initiated by the customer regardless of payment collected in full or a deposit.

*Due to an overdue payment for more than 14 days after pre-order items arrived in the warehouse with 3^rd reminder email sent to customer¹

Release Date

1. All pre-order release dates are an estimate and subject to change without prior notice.
2. These estimations are provided by our distributors and/or the manufacturer and are definitely beyond our control. All pre-order estimated release dates published in our website are the best information that we receive at that point of time.  
3. Our stock arrival for pre-order items may be different to the release date from the manufacturer due to shipment arrangement and durations that it takes for the stock to arrive at our warehouse.

Disputes

1.  Any dispute, or charge back submitted by credit card companies, banks, or any financial institutions to ToysRemz Collectibles to reclaimed a non-refundable deposit and/or cancellation fees will be given a copy of the agreement of terms and conditions documented at checkout illustrating your acceptance to the terms and conditions set by ToysRemz Collectibles by selecting a checkbox prior to submitting an order. By selecting the check box prior to submitting an order, it illustrates a sale contract binding between you and ToysRemz Collectibles.

**Important Things to Note:

1. We may at any point of time and at our discretion modify the Pre-Order policy with or without notice to our Users. Any modification made will take immediate effect once it was posted publicly. 
2. Your continuation of use of our site and services following any modification made constitutes your acceptance and agreement to these modified terms and conditions.