Pre-Order Policy
Securing Your Pre-Order
By pre-ordering an item, you secure your chance to own a product before it is officially released or arrives in our warehouse. This is especially important for limited-edition items that might sell out quickly.
Deposits
To confirm your pre-order, a deposit is required. You have the option to:
- Pay the full amount upfront.
- Pay a deposit now and settle the remaining balance once the item arrives or through an installment plan we offer.
Please note:
- Deposits are **non-refundable** and **non-transferable**.
- If the pre-order item is sold out or cannot be fulfilled, we will refund your deposit in full. For more details, please refer to our refund & return policy.
Cancellation Fee
Cancellation of your pre-order, whether initiated by you or ToysRemz Collectibles, will incur a fee. Specifically:
- A non-refundable deposit will be charged as the cancellation fee.
- If you make a full payment and cancel before the item is released, 50% of the total amount will be treated as a non-refundable deposit and cancellation fee for "change of mind."
- Once the pre-order item has been released by the supplier or physically arrives at our warehouse, no refunds will be provided for change of mind cancellations.
- Additionally, no refunds will be given for cancellations resulting from delays caused by third parties (e.g., customs clearance issues).
Release Dates
Pre-order release dates are estimates and subject to change without prior notice. These dates are provided by our distributors or manufacturers and are beyond our control. The estimated release dates on our website are based on the most current information available. However, actual stock arrival may differ due to shipping arrangements and transit times.
Disputes
If you dispute or initiate a chargeback for a non-refundable deposit, cancellation fee, or full refund, we will provide a copy of the terms and conditions you agreed to at checkout. By accepting these terms, you enter into a binding contract with ToysRemz Collectibles.
For disputes related to lost parcels or delivery issues, please refer to our dispute policy.
Important Notes
- We reserve the right to modify our Pre-Order Policy at any time, with or without notice. Changes will take effect immediately upon posting.
- Continued use of our site and services after policy modifications constitutes acceptance of the revised terms.
Thank you for your understanding and cooperation.